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Outlook calendar issues are quite common, and they tin can severely touch on the operational efficiency of an arrangement if left unresolved. Indeed, meetings run everything for a company, from stock shipments to software implementations.

You need to know how to troubleshoot Outlook to ready issues such as agenda appointments not showing upward; fractional or incorrect information appearing on meeting invitations; meeting requests being sent, accepted, or declined in an endless loop; and many others. Here are some known troubleshooting solutions for Outlook problems.

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1) Coming together creation: attendee not found

Ane of the steps for setting upward a meeting on the Outlook calendar requires you to specify the meeting attendees.

During this procedure, some users experience problems with finding a detail attendee on the global address listing or loading them up for the meeting.

To solve this problem, it's usually sufficient to refresh the locally cached Address Book.

In Outlook, click on File, select Account Settings, and then choose Download Address Book.

2) Free/Busy doesn't work: no info appears

The Outlook calendar comes with an excellent feature called Scheduling Banana, too known as Free/Busy. It basically lets y'all know if the person y'all'd like to send an invitation to is already busy or unavailable for your selected date/fourth dimension range.

To open this feature, simply navigate to the Coming together tab, and click on Scheduling Assistant:

Vertical confined marking the start and end times of meetings. The color legend at the bottom is a expert reference for the formatting on screen.

Sometimes, the Scheduling Assistant may decline to provide you with data about an attendee's availability.

When this happens, cells will exist filled with diagonally striped lines like the ones below:

This event can usually exist fixed past post-obit these steps:

1) Run "Outlook.exe /Cleanfreebusy"

The command switch Outlook.exe /Cleanfreebusy restores Free/Busy data. This switch can just be used when Outlook is online.

2) Refresh the Outlook Accost Book (OAB)

In Outlook, click on File, select Account Settings, and so cull Download Address Book.

3) Check if the Autodiscover Service is working:

To retrieve Complimentary/Busy information from Exchange Server, Outlook needs to exist able to access Availability service endpoints, which are defined by the Autodiscover service.

Information technology'south of import to ensure that the Autodiscover service is answering requests from clients who tin can't become Free/Busy data.

To do and then, you can utilize Microsoft's Remote Connectivity Analyzer Tool, a drove of web-based tools designed to place connectivity bug affecting the Exchange Server environment. Information technology's like shooting fish in a barrel and quite intuitive, but before running any tests, make sure you select the correct options.

To download the tool, visit https://testconnectivity.microsoft.com/

Then, select the Office 365 tab.

Under Microsoft Function Outlook Connectivity Tests, cull Outlook Autodiscover, and click Next.

On the Outlook Autodiscover folio, fill out the form, and click Perform Test when yous're finished.

Save the log results, and send them to your System Ambassador for farther assay.

three) Outlook meetings disappearing

If you're unable to meet the meeting invitation y'all just sent on your Outlook calendar, follow these steps to resolve the trouble:

1) Run "Outlook.exe /cleanroamedprefs"

This switch command cleans (and copies over again) your Outlook roaming preferences from the local settings of the PC on which it is run.

Roaming settings are a modest collection of settings that govern reminders, the Free/Busy filigree, working hours, calendar publishing, and RSS rules.

Settings running on Exchange Server can alter during an Outlook session. Normally, as before long as new settings go available, they are updated for the user client. Unfortunately, in certain cases, this doesn't happen, leading to diverse bug. Running Outlook.exe /cleanroamedprefs should set up the problem.

To practice and so, click on Outset. In the search box, type Outlook.exe /cleanroamedprefs, and hitting enter. (Note: there is a space afterwards ".exe" and before the frontwards slash).

Outlook should outset upward once again.

2) Run "Outlook.exe /sniff"

The switch control Outlook.exe /sniff overrides the programmatic lockout that defines which client is processing the coming together item.

Information technology volition open up Outlook, expect for new coming together requests in the inbox, and add them to the calendar.

Click on Showtime. In the search box, type Outlook.exe /sniff, and hit enter.

three) Run "Outlook.exe /cleanprofile"

This command removes invalid profile keys and rebuilds default registry keys, every bit needed.

Click on Start. In the search box, type Outlook.exe / cleanprofile, and hit enter.

Should the issue persist, proceed as follows:

4) Check if the meeting is visible on the deject calendar of the Outlook Spider web App

The Outlook Spider web App (OWA) is the Microsoft Exchange web-based email client. The user interface is similar to that of Microsoft Outlook, but the web-based version doesn't require the client software (Outlook) to run on your PC.

But become to https://login.microsoftonline.com, provide the required credentials, and log in.

Then, navigate to the Calendar.

The meeting is not present on the OWA calendar

If the meeting is not present on the OWA agenda, the best matter you lot tin do is contact your system ambassador so they tin can check their Commutation Server data.

The meeting is present on the OWA calendar

In this instance, the problem is likely with your Outlook software.

Follow these steps: Repair your Outlook contour.

• Repair your Outlook profile.
  • In Outlook, go to File.
  • Click the dropdown arrow next to Account Settings, and select Business relationship Settings.
  • On the Electronic mail tab, select your account (contour), and click Repair.
  • Follow the prompts in the magician. Later on, restart Outlook.
• Create a new Outlook contour, and check if the coming together invitation is visible on the new profile calendar.
  • Shut Outlook.
  • Go to Commencement, and navigate to the Control Panel. Click on Mail.
  • The Mail Setup window will popular upwards.
  • Click on Show Profiles.
  • Click on the Add push button.
  • Choose the proper name for the new profile, and click OK.
  • The Autodiscover service should be able to create the Outlook contour automatically.
  • Click Next and so Finish.
  • Revisit the Mail Configuration window, and select the option that reads "Ever apply this profile".

4) Duplicate meetings are existence sent

Several users have noted the issue where Outlook Calendar volition repeatedly send the same meeting invitation to attendees, even if they've already confirmed their times.

This is most oft (but not always) caused by external device protocols that communicate with Exchange Server. In fact, if the meeting organizer or one or more attendees are synchronizing their calendars on their smartphones, the synchronization is typically handled by a network protocol adult past Microsoft chosen Exchange ActiveSync.

In such cases, the calendar tends to misbehave.

What is Substitution ActiveSync?

Substitution ActiveSync is a network protocol responsible for synchronizing mobile devices with your Exchange mailbox. It allows mobile users to admission their email, agenda, contacts, and tasks.

What happens?

But put, many mobile OS versions (Windows included) don't play nice with Microsoft ActiveSync, generating a wide range of calendar problems.

Let'due south take a look at how nosotros can address these.

one) Run "Outlook.exe /Cleanreminders"

This switch command clears and regenerates agenda reminders.

Click on Start. In the search box, type Outlook.exe /Cleanreminders, and hit enter.

Restart Outlook, and check if the outcome persists.

2) Delete the meetings in question

The meeting organizer and all attendees must delete the meeting.

Information technology will be necessary to remove the meeting from:

• The Outlook client software
• The Mail application synchronizing your mailbox to the external device
• The Outlook Web App calendar

Then, the coming together will need to be recreated.
Correct-click on the meeting invitation, and select Abolish Meeting.

iii) Log out from the Post application on the external device

If the upshot persists, the meeting organizer or attendees will need to temporarily log out from the email applications installed on their devices.

This will help narrow down the possible root causes to make up one's mind whether the problem is acquired by Exchange ActiveSync.

Most likely, the issue will disappear once you log out of the mobile email application.

After deleting and recreating the meeting, try synchronizing the mobile email application agenda one more time to meet if things work properly.

Still having issues with meetings in Outlook?

Contact us to chat about it! We also encourage you to check out our Partner Guide to explore the benefits of how Sherweb might be able to help your business further.

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Source: https://www.sherweb.com/blog/office-365/troubleshoot-meeting-invitations-outlook/

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